RENTAL TERMS & CONDITIONS

Oslo Campervan is a booking intermediary (a broker). We connect renters with independent vehicle owners; we do not ourselves own or operate the vehicles offered through this website.

The rental agreement is entered into directly between the owner of the vehicle and the renter. Oslo Campervan is not a party to that agreement and carries no liability under it.

A separate rental contract between the vehicle owner and the renter is signed as part of the check-in process, when the renter collects the vehicle.

At check-in, the renter and the owner complete a handover together and record the condition of the vehicle with photos and video. The same is done on return.

The renter has full responsibility for the vehicle throughout the entire rental period, from collection until it is returned to the owner.

This includes responsibility for the vehicle, its equipment and its use, and for any tolls, parking charges, fines or other costs incurred during the rental period.

A refundable security deposit is paid to the vehicle owner at check-in. It is not charged when you book.

The security deposit may be used to cover damage caused to the vehicle during the rental period, as well as any outstanding tolls, parking charges or fines.

Where damage has occurred, an independent valuation report (takstrapport) is obtained to establish the cost. This can take time — potentially more than 30 days — as the vehicle may need to be taken out of service and brought to a workshop for assessment.

The security deposit is held until the valuation report is available and the matter is settled. Any part of the deposit not needed is then returned to the renter.

Insurance is included in the rental price. In the event of damage, the renter pays the insurance excess, and never more than the amount of the security deposit.

A 30% prepayment secures the booking. The remaining 70% is paid by bank transfer directly to the vehicle owner ahead of departure, using the booking number as the payment reference.

Every price is shown up front before you book — there are no hidden costs.

Oslo Campervan reserves the right to cancel a booking. Where a booking is cancelled, Oslo Campervan shall not be financially liable for any loss or cost arising from the cancellation.

A booking request is not valid until it has been approved and a vehicle has been assigned.

Information on this website — including prices, images, availability and vehicle details — is provided in good faith but may contain errors or become out of date. Images are examples of a class of vehicle and not necessarily the exact vehicle assigned.

We reserve the right to correct errors, and we accept no liability, and shall not be subject to any compensation claim, arising from mistakes or inaccuracies on this website.

By completing a booking you confirm that you have read, understood and accept these terms and conditions.